“A family run business that is small enough to care but big enough to have some real talent in the team. George (the owner) has invented (and patented) an incredible thermal store (technically, a combination buffer) that complements the ASHP perfectly. The team came (6 of them in total – including George) and were polite, efficient, careful and diligent with their work. Around a dozen radiators replaced (and one new radiator added), heat pump installed, old gas boiler removed, thermal store installed and plumbed, electrical work finished and all jobs coming together at almost identical times ready for commissioning, testing and handover – all complete, working, and cleared up (including everything taken away) within a day. Incredible. It is also worth noting that the following day, there was a very minor issue (that was completely unforeseeable) and someone came round the same day to look at it. I would highly recommend the team to family and friends.”

“Neat Heat were simply excellent to deal with from start to finish. I knew Neat Heat from a previous Combi Boiler they installed for me about 17 years ago and after speaking to Home Energy Scotland for advice on how to heat my home with renewable products I was delighted to find George and his team were in this market and specialised in ASHP’s. George sent out Mark (top dude, straight forward, informative and able to answer as many stupid questions as I could throw at him as this my first foray into this world). Mark acted as a buffer and this followed up by George coming out to measure up etc and thankfully my house was suitable for an ASHP. I’m hopeless with technicalities and honestly wouldn’t even try to explain how this works but it rather magically takes cold air from outside and is powering our heating & hot water system!! Feels like part of the future to me!!. COULDN’T RATE HIGHLY ENOUGH.”

“We have been with Neat Heat for almost 5 years and have found them to be extremely professional and responsive. They fixed a couple of issues when we first signed with them, with no hassle or inconvenience, since then our system has been running perfectly and is serviced annually. I really like the fact that when I do call, I don’t have to wait long before a real person answers. I highly recommend them to everyone.”

“Excellent service as usual. Highly recommended.”

“Excellent communication from this company not like ringing one of those impersonal organisations where nobody takes responsibility. I think the personal touch goes a long way to customer retention. All my queries were answered swiftly and anything that needed checking out was done without me having to endure an endless wait listening to dire music. I am more than happy with the service I received. Highly recommend.”

“Young man that called to service my heating system was polite and efficient. Never had any issues with any of the engineers that have visited my property or the customers service staff based in the office.
All always helpful and friendly. Well done to all within the Neat Heat team.”

“Really happy with call-out time – was expecting to wait a week or two from previous experience and was only a couple of days. Visit was on time, quick and easy – very happy.”