Installation times will vary from home to home and depends on the amount of radiators and the size of the property, but we understand that upheaval to your home can be extremely stressful which is why we allocate the right amount of man power to ensure that every system is installed in a timely manner and to the highest standard, not without leaving your home just the way we found it. Below is an approximate guide but during a survey we will be able to determine the definite timescale to allow you to plan ahead.

• Boiler only replacement – 1/2 day – 1 full day
• Full new central heating system installation – 1-2 days
• Air Source Heat Pump system installation – 1-3 days

In most cases, yes, as to give you the right amount of heat in your home, they need to be bigger, but we are honest and if we think any radiators are in good condition and could be used to cover the heat demand in another room them we will always give you the option of this.

Yes, Home Energy Scotland offer grant funding and loans for renewable systems. It is open to all property owners considering the adoption of renewable energy products, regardless of benefit status. The eligibility criteria encompass anyone interested in embracing renewable solutions, contingent on the successful completion of a credit assessment. They can be contacted free on 0808 808 2282 or you can request a call back by visiting the grants and loans section on their website https://www.homeenergyscotland.org/funding/grants-loans/overview/

You will not necessarily need to replace your thermostat, but it is often advisable to upgrade your heating controls. They are relatively inexpensive and modern controls are more accurate and better able to maintain an even temperature within the home. They also give you more flexibility so that you can use your heating more efficiently.

We understand the value of your home and promise to minimise disruptions as much as possible during installation. Our mindful surveyors carefully consider pipe routes and all of our installers carry their own vacuum cleaners and dust sheets, leaving your home just as clean as they found it. We ensure everything we remove from your home is cleared away and recycled where possible. Our quality management procedures ensure we take the greatest care with all aspects of your installation.

All systems fitted by us carry a minimum comprehensive two-year warranty on all parts and labour (subject to terms and conditions). Many manufacturers offer five year guarantees with some offering up to ten years, and you can also take out extended warranties. Existing pipework and radiators, for example, are not covered by the warranty but if a problem arises we will endeavour to solve it for you. We are only ever a phone call away.

Yes, in fact they are up to 400% efficient. Here’s a neat fact, for every 1kW your heat pump uses, it generously gives back up to 3kW for your heating & hot water. How’s that for efficiency?

To tell if an air source heat pump is right for you, there are a few key questions to consider:

Do you have somewhere to put it? You will need a place outside your home where the heat pump can be fitted at ground level, not underneath a bedroom or living room window. It will also need plenty of space around it to get a good flow of air and for servicing.

Is your home well insulated? Since air source heat pumps work best when producing heat at a lower temperature than traditional boilers, it’s essential that your home is well insulated and draught-proofed for the heating system to be most efficient.

What fuel will you be replacing? The system will pay for itself much more quickly if it’s replacing an electricity, coal or oil heating system. Heat pumps may not be the best option for homes using mains gas.

From 1 December 2011 the installation of an air source heat pump on domestic premises is considered to be permitted development, not needing an application for planning permission, provided ALL the limits and conditions listed in this link are met. https://www.planningportal.co.uk/permission/common-projects/heat-pumps/planning-permission-air-source-heat-pump

We cover the central belt of Scotland up to as far as Perth and the entire Dumfries and Galloway area.

Yes

There are many factors that affect the price of installing a heat pump in your home but with the help of grant funding, this can help pay for more than half of the quote price.

We totally get that this is a frequently asked question when we start chatting with new customers. Yet, without diving into the details of what you’re after and what you currently have, it’s a bit early for us to throw numbers your way.

But don’t worry! Once we’ve had a good chat and done our homework, you’ll get a solid quote from us. And guess what? It won’t budge unless you give the green light.

Yes, we are registered with SEPA for the removal and transportation of waste from your premises. We return this to our yard to carefully separate the rubbish for correct recycling.

Yes, we ask for no more than a 25% deposit prior to the installation.

If we require you to make any additional advance payments, these will be communicated to you, in writing, with the dates that they are due to us. These advance payments will never, when added to the deposit, exceed 60% of the total agreed price.

If we have requested a deposit, this will be insured with IWA as well as any advance payments we may request, so that you can get the work completed or your money back if we cannot deliver your equipment because we have ceased trading.

Yes, as members of the Renewable Energy Consumer Code, we must have appropriate insurance to cover possible third-party damage, which may be caused by any of our activities.

Yes we certainly can, we can install a thermostat of your choice or if you need help choosing the right one, just ask, we can recommend some customer favourites.